30-day fit guarantee, or your money back
One of us reads every message. If your question is about fit, tell us the make and model of your helmet and we will give you a straight answer about whether these work under it. If it is about an order, send the order number and we can look it up.
Your order number if you have one, and your helmet make and model if the question is about fit. That is usually enough for us to answer properly in one reply instead of three.
One business day. Write to us over a weekend and you will hear back on Monday.
Delivery times are set out on the shipping page. Returns are open for 30 days for any reason, including that they do not suit your helmet — start one on the returns page.
Almost certainly, because that is what the shape is for. The bud stands 4.2 mm proud of the ear, so the shell passes over it rather than pressing it in. If your helmet is unusually tight through the ear pocket, order anyway and send them back inside 30 days if it is not right. That is what the 30 days is there for.
Shipping is free on every order and we send a tracking link when it leaves us. If that link has not arrived, write to us with your order number and we will chase it.
Within 30 days, for any reason. Start it on the returns page and we refund you once they are back with us.
Four to eight hours. Where you land inside that depends on volume and how hard the noise cancellation is working, so a long run at motorway speed sits at the lower end rather than the upper one.
Yes. They hold two connections at the same time and switch between them, so navigation prompts come through without dropping what you were listening to.
