Shipping
Shipping is included at no extra cost on every TUCK order. There is no minimum spend.
Order processing
Orders are prepared for dispatch on business days, excluding public holidays. You will receive a confirmation email as soon as your order is on its way, with tracking details where available.
Delivery estimates
Delivery timeframes are shown at checkout for your destination and confirmed in your shipping confirmation email. Estimates are provided by the carrier and are not guaranteed.
Delays
Carrier delays, customs inspections and severe weather can extend delivery times beyond the original estimate. If your order appears to be significantly delayed or lost in transit, contact us through our contact page and we will follow it up with the carrier.
Incorrect addresses
Please check your delivery address carefully at checkout. If an order is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange redelivery.
Damaged or missing items
If your order arrives damaged, or something is missing from it, contact us within a reasonable period of delivery and we will put it right. See our returns and refunds page.