Refund policy

Last updated: September 3, 2026

You have 30 days from the day your order arrives to send it back for a full refund, for any reason at all — including that it simply does not suit your helmet.

You are meant to try them

Ear fit is not something you can judge from a photograph, and we do not expect you to. Put them in, put your helmet on, ride with them. If they are not right, they come back and we refund you.

A return is not refused because the item has been worn. That is the entire point of the 30 days. What we do need is everything back in the box: the earpieces or plugs, every tip size, the case, any cable, and the packaging they arrived in.

What we cannot take back

• Anything requested more than 30 days after delivery.
• Items returned incomplete. If tips, a case or a cable are missing we may reduce the refund by what it costs us to replace them — and we will tell you the figure before we do it, not after.
• Items damaged by something other than ordinary use — crushed, cut, taken apart.
• Gift cards.

How to start a return

Email hello@tuckaudio.com or use our contact page within 30 days of delivery. Give us your order number and a sentence on what was wrong — the second part is not a hurdle, it is how we find out which sizes are running small.

We will reply with a return address and instructions. Please wait for that reply before sending anything: parcels that arrive unannounced are difficult to match to an order, and an unmatched parcel is a refund we cannot issue. Once you have the address, send the item back within 14 days.

Who pays the return postage

If the order arrived faulty, damaged, or was not what you ordered, we cover the return postage and you are out of pocket for nothing.

If you are sending it back because you changed your mind or the fit was not right, the postage back to us is yours to pay. We do not deduct anything else — there is no restocking fee, and because shipping to you was free there is no outbound postage to withhold from your refund.

Refunds

We check returns the day they arrive and approve or query them within 2 business days. Approved refunds are issued straight away, to the original payment method — we cannot refund to a different card or account.

Your bank or card issuer then takes its own time to post the money to your statement, usually 5 to 10 business days. That part is out of our hands. If it has been longer than that, contact your bank first, then us.

Multi-packs, bundles and free gifts

Multi-pack and bundle pricing is a discount on the group, not on each item separately. If you return part of a bundle and keep the rest, we re-price what you kept at its normal single price and refund the difference. That can mean a smaller refund than the line on your receipt suggests, so it is worth returning the whole bundle if none of it worked out.

If your order included a free gift, it needs to come back with the returned items. If you keep the gift, its normal retail price comes off the refund.

Faulty items

If something arrives broken or stops working within the 30 days, email us with your order number and a photo or short video of the problem. We will replace it or refund it, whichever you prefer, and we pay the postage both ways.

We do not sell a separate extended warranty and we do not pretend to. After the 30 days, what you have is whatever your state's consumer law gives you — which is real, and which the next section is about.

Canceling an order

Orders can be canceled for a full refund any time before they are dispatched. Email us as quickly as you can and we will stop it if it has not already gone. Once it has shipped, it becomes an ordinary return.

If we cannot ship your order within the estimate we gave you, we will tell you and you can cancel it for a full refund. That is set out in our shipping policy.

Lost or never delivered

An order that never arrives is not a return — do not wait out the 30 days hoping it turns up. See our shipping policy for when to tell us and what we do about it.

Your legal rights

Everything above is offered on top of the rights you already have under federal and state consumer law, including any implied warranty that applies to your purchase. Nothing in this policy takes those away or shortens them, and where this policy gives you less than the law does, the law wins.

Questions

Email hello@tuckaudio.com or use the contact page. If you are not sure whether something qualifies, ask before you post it back — it is a short conversation and it saves you a postage label.