Shipping policy

Last updated: September 3, 2026

Shipping is free on every TUCK order. There is no minimum spend, no handling fee, and nothing to pay on delivery — the price you see at checkout is the whole price.

Where we ship

We ship to addresses in the United States, including Alaska, Hawaii and US territories. We do not ship outside the US at the moment.

How long it takes

Two things happen between your order and your doormat, and it helps to see them separately.

Processing: 1 to 3 business days. Your order is picked, checked and handed to the carrier. Orders placed before 2:00 pm Eastern on a business day enter that day's queue; anything later starts the next business day. We do not process on weekends or US public holidays.
Transit: 5 to 8 days. Tracked delivery from the moment the carrier takes it.

Most orders land in 7 to 10 days from the day you order, and that is the estimate we show on the product page. The two ranges above are the honest outer edges of it. A first-class run through both stages is quicker than 7 days; a slow one is longer than 10. We would rather print the wider numbers here than quietly hope you never notice them.

These are estimates, not guarantees. No carrier will promise a date and neither will we.

Where orders ship from

TUCK is run from New Jersey and our stock is held and dispatched by a fulfillment partner overseas, which is why the transit leg is measured in days rather than hours. It also means your parcel clears US customs on the way in. We handle that end of it: any import duty or fee is already paid before the parcel reaches the country, and no carrier will ask you for money on your doorstep. If one ever does, do not pay it — email us and we will deal with it.

Tracking

You get a shipping confirmation email with a tracking number the moment your order is dispatched. Tracking can take 24 to 48 hours to show its first scan, and it is normal for it to go quiet for a few days mid-route while the parcel is in transit between hubs. Quiet is not the same as lost.

Holidays and seasonal closures

We do not process orders on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving or Christmas Day.

Our fulfillment partner also closes for roughly two weeks around Lunar New Year, in late January or February. That one genuinely moves delivery times, so we publish the exact dates on this page and on the product pages well before it happens, rather than letting you find out from a stalled tracking number.

If we cannot ship on time

If we cannot dispatch your order within the estimate we gave you when you bought it, we will email you, tell you the new date, and give you the choice of waiting or canceling for a full refund. If we do not hear back from you, we refund you. You never have to chase us for that.

Delays

Weather, customs inspections, carrier backlogs and the last two weeks before Christmas can all push a parcel past its estimate. We cannot prevent those, but we can chase them, and we would rather you told us early than waited politely.

Missing or lost parcels

Get in touch if either of these is true:

Your tracking has not updated for 10 days.
It has been more than 20 days since your order was dispatched and nothing has arrived.

We will open a trace with the carrier. If the parcel is confirmed lost, or the trace goes nowhere, we replace the order or refund it in full — your choice. You are not left arguing with a carrier you never chose.

If tracking says delivered and the parcel is not there, check with your household and neighbors and look for it out of the weather first, then tell us within 7 days of the delivery scan and we will take it from there.

Addresses

Please check your address at checkout, and tell us straight away if you get it wrong — we can usually correct it while the order is still processing, and almost never once it has shipped. If a parcel comes back to us as undeliverable because the address was wrong or incomplete, we will contact you to arrange redelivery at no cost to you. If we cannot reach you within 30 days, we refund the order.

We cannot redirect a parcel that is already in transit, and we cannot ship to an address other than the one on the order.

Damaged on arrival

If the box or its contents arrive damaged, photograph it before you do anything else and email us within 7 days. We will replace or refund it and pay the postage both ways. See our return and refund policy.