Returns and refunds
Every TUCK order is covered by our money-back guarantee. If the gear is not right for you, you may request a return within 30 days of delivery.
What can be returned
Items must be returned complete, in their original packaging and in resalable condition, with all included accessories.
For hygiene reasons we cannot accept returns of used ear tips or earplugs unless the item is faulty or arrived damaged.
How to start a return
Get in touch through our contact page with your order number and the reason for the return, and we will send you return instructions. Please do not send items back before contacting us.
Return shipping
If your order arrives faulty, damaged, or is not what you ordered, we cover return shipping and will replace or refund it at no cost to you.
For change-of-mind returns, return shipping is the customer's responsibility.
Refunds
Once your return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Depending on your bank or card issuer it may take a further few business days for the funds to appear on your statement.
Your statutory rights
This policy is offered in addition to, and does not affect, any rights you have under applicable consumer law.